• Business Analyst experience in an IT environment with strong skills in the development of requirements and specifications according to standards;
• Cost benefit analysis
• Analytical thinking and problem solving
• Sound written communication skills, including the ability to simplify complex system and process concepts and creativity in communication;
• Ability to cultivate productive working relationships and communicate with influence;
• Facilitation and elicitation skills to lead business in definition of desired outcomes and business processes and requirements;
• Ability to work both individually with minimum supervision and also within a team environment;
• Understanding of broader business issues, structures and operations;
• Understanding of governance frameworks;

Please refer to role profile for full details.

Job details

The primary accountabilities of the Business Analyst include:

• Identify and document business functions and processes.
• Develop, investigate, analyse, validate and review business functions.
• Analyse and identify business process changes that drive efficiency and effectiveness.
• Contribute to evaluating factors that form part of business change requirements.
• Document requirements within a standard format or requirements management tool/s.
• Work with business clients to identify potential solutions, conduct feasibility studies and business cases to justify an investment in change
• Liaise with stakeholders in order to understand the structure, policies and operations of QCS and recommend technology solutions that assist in achieving agency outcomes
• Elicit and document business requirements using a variety of business analysis techniques.
• Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
• Ensure business requirements are communicated to both software development and test teams.
• Work with technical staff and act as a conduit between business customers and technical staff to define /refine requirements and develop solutions.
• Provide business support to technical staff in development of urgent technical solutions.
• Contribute to the identification and mitigation of risks as they arise.
• Utilise broad ICT knowledge and knowledge of the business to identify effective technology solutions that address business needs.
• Working directly with ICT staff to trace business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.
• Provide estimates of requirement development to contribute to successful planning of the Program of Work
• Ensure stakeholders understand available ICT services and promote financial awareness with a view to delivering value for money.
• Develop strong relationships with business and technical staff on the requirements that inform ICT solution design.
• Negotiate effectively with customers to identify needs and business solutions.
• Facilitate workshops to clarify and negotiate business outcomes.
• Liaise with staff within the division, across agency and inter-agency
• Establish and maintain collaborative networks with business and other stakeholders
• Respond to changes in customer needs and expectations.
• Ensure timely and appropriate responses to system issues reported by staff
• Maintain a professional customer focus.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 695022-26-Role Profile (PDF, 278KB)
  
  
  695022-26-Applicant_information_guide,June 2025 (1) (PDF, 957KB)