Join the Department of Customer Services, Open Data and Small and Family Business (CDSB) as a Principal Advisor, Workforce Strategy, where you’ll play a key role in driving innovative workforce solutions that address emerging challenges and align with the department’s strategic objectives. This is your opportunity to influence decision-makers, lead change, and deliver impactful workforce initiatives that support Queensland’s future. If you’re a proactive, strategic thinker with strong analytical, organisational, and communication skills, we want you to help us build a high performing, inclusive, and future-ready workforce.

Job details

Your responsibilities

As the Principal Advisor, Workforce Strategy, you will

• Provide evidence-based advice on workforce risks and opportunities to shape strategies that address challenges and align with the department's strategic objectives.
• Influence decision-makers on workforce priorities and initiatives to promote data driven decision-making and workforce planning maturity.
• Manage delivery of multiple workforce initiatives, ensuring delivery within scope, budget, and timeframes.
• Build and maintain strong relationships with stakeholders to ensure alignment of workforce strategies with departmental goals.
• Collaborate with the Workforce Insights team and other partners to integrate workforce data into strategic and operational planning.
• Evaluate and improve workforce planning processes and strategies to address evolving business needs and external trends.
• Develop, implement, and report on workforce initiatives that support the department's long-term goals.
• Lead change management efforts to embed new workforce practices and ensure alignment with strategic objectives.
• Provide leadership and guidance to team members, fostering a culture of equity, diversity, and inclusion.
• Prepare high-quality reports, briefing notes, and presentations to support informed decision-making and communicate workforce strategies effectively.

What are we looking for?

The position requires an applicant who can demonstrate:

• A proactive, strategic mindset with strong organisational, analytical, and communication skills, and a proven ability to influence decision-makers, lead change, and deliver innovative workforce plans and initiatives that align with the department's long-term goals.
• Expertise in managing complex projects end-to-end, balancing competing priorities, and embedding workforce planning practices.
• The ability to provide clear, evidence-based advice informed by workforce data and contemporary insights, and to prepare high-quality written materials, including reports, briefing notes, and presentations.
• A proactive approach to continuous improvement, with the flexibility to adapt to evolving business needs and external trends.
• Excellent interpersonal skills, with the ability to collaborate within a team and engage with diverse stakeholders to build strong relationships and achieve outcomes.
• Leadership capability to guide and support a high-performing team, empowering members to take ownership of their work and resolve challenges independently.
• Strong consultation and relationship-building skills, with the ability to provide strategic advice to senior leaders and stakeholders across the department and public sector.
• A commitment to fostering a workplace culture of equity, diversity, respect, and inclusion, while actively seeking feedback for continuous development.

Refer to the Role Description for a full list of responsibilities and what we are looking for.

Join our team - deliver excellence in customer service, make a difference and shape the future of Queensland. We celebrate diversity and invite applications from all backgrounds.

For further information about this exciting opportunity, and how to apply, please see the attached Role Description.

Applications to remain current for 12 months.
Job Ad Reference: QLD/695063/26
Closing Date: Monday, 27 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 695063 26 Role Description (Word, 5.39MB)