An exciting opportunity has become available for a high performing individual to join the Engineering & Technology branch of Transport and Main Roads (TMR) in the role of Manager (Service Delivery). TMR is an organisation which offers professional development, a variety of interesting work state-wide, a safe, healthy and secure workplace and flexible work and lifestyle options.

The Manager (Service Delivery) will lead the delivery and continuous improvement of service management and operational support functions. The role is responsible for ensuring the effective delivery and ongoing support of operational systems, contributing to improved road safety outcomes across Queensland.

Job details

Some of your responsibilities will include: 
• Manage end-to-end delivery and support of operational systems used to operate and monitor Queensland's road corridor infrastructure. 
• Lead multi-disciplinary teams to deliver and support operational systems, ensuring alignment with departmental priorities and standards. 
• Lead the ongoing delivery and support of operational systems and services, ensuring they meet business requirements, service levels and operational performance expectations. Manage IT service management practices across operational systems, including incident, problem, change, request, and continual improvement processes. 
• Monitor service performance and trends, using data and insights to drive service improvements, reduce operational risk and improve customer outcomes. 
• Ensure support arrangements, operational processes and service controls are established and maintained to enable reliable and sustainable service delivery. 
• Lead service transition and operational readiness activities for new or changed systems, ensuring smooth implementation into business-as-usual support. 
• Establish and maintain service management standards, processes and practices  that support governance, compliance, and continuous improvement. 
• Oversee the management of service issues, escalations, and operational risks, ensuring timely resolution and clear communication with stakeholders. 

So, why join us?
Imagine being challenged daily, given clear paths for professional training and career development and having the ability to work on interesting and innovative projects. 
At TMR, our vision is to create a single integrated transport network accessible to everyone. We offer a supportive and inclusive workplace culture that fosters career growth while maintaining a healthy work-life balance. We encourage applicants from all backgrounds to apply and are committed to providing the necessary support or adjustments during the recruitment process. 

You will be working for:
• an organisation that connects Queensland through integrated transport systems 
• a department that contributes to the well-being of the larger community 
• an employer that values your talent, skills and knowledge and encourages you to excel in your chosen field. 

We can offer you other benefits such as: 
• a flexible 36.25hour working week 
• work and life balance including flexible work arrangements 
• generous superannuation 
• salary sacrificing .

Mandatory requirements:
Tertiary qualifications (or equivalent experience) in information technology, computer science, engineering, business administration, project management, or relevant certifications such as ITIL, PMP, or certifications other project management, intelligent transport systems, or service management. 
 
Due to this role having access to sensitive data, the two following checks are required:
• Criminal history check, to be undertaken prior to appointment to the role.
• QPS security check, to be undertaken.

 Applications to remain current for 12 months. 

Job Ad Reference: QLD/695419/26
Closing Date: Thursday, 30 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  695419 26 - Position Description (Word, 577KB)