Are you ready to make a real difference in people’s lives every day? As a leader in Housing and Homelessness Services, you’ll oversee teams delivering vital housing solutions to Queenslanders in need. From managing tenancy and property services to building relationships with community stakeholders, your work will directly contribute to creating safe, sustainable housing outcomes. If you’re passionate about leading teams, solving challenges, and driving positive change in your community, this role is your opportunity to shine. Join us and help shape a fairer, more inclusive Queensland.

Job details

Imagine starting each day knowing your work helps someone find a safe place to call home. As a leader in Housing and Homelessness Services, you'll play a key role in delivering housing solutions that truly change lives. You'll manage teams providing housing intake, tenancy management, and property services directly to customers—whether it's over the counter, by phone, in the field, or through outreach in the community. Every interaction your team has makes a difference, and you'll be at the heart of it all.

In this role, you'll balance strategic leadership with hands-on problem-solving. You'll oversee resource planning, manage budgets, and ensure your team delivers efficient, high-quality services. You'll also work closely with community stakeholders and housing providers to improve services and ensure properties are allocated to those who need them most. Whether it's managing maintenance programs, reviewing appeals, or preparing high-level correspondence, your work will directly support the department's mission to create a fair and sustainable housing system. Are you someone who thrives in a dynamic environment? Can you juggle competing priorities while keeping your team motivated and focused? Do you enjoy building
relationships and working collaboratively to solve complex challenges? If so, this role is for you.

We're looking for someone who leads with empathy and purpose, actively working to understand the needs of customers and stakeholders. You'll model open communication, encourage a strong customer focus, and foster a supportive, cohesive team environment. Your ability to adapt to change, manage conflicting demands, and identify development opportunities for your team will be key to your success.

In addition to your leadership skills, you'll bring sound business management expertise, including financial, contract, and project management. A Class C driver's licence is required for this role.

At the Department of Housing and Public Works, we're committed to making a real difference in the lives of Queenslanders. We value diversity and inclusion and encourage applicants from all backgrounds to apply. We're building a workforce that reflects the community we serve, and we're dedicated to creating a culture where everyone feels safe, respected, and valued.

If you're ready to lead with purpose and help shape a brighter future for Queenslanders, we'd love to hear from you. Apply now and take the next step in your career.

How to Apply:
Submit your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart Jobs and Careers website: www.smartjobs.qld.gov.au.

Further Information:
Applications will remain current for up to 12 months and may be considered for similar vacancies.

Job Ad Reference: QLD/695953/26

Closing date: Wednesday, 5 August 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  695953 26 Role Description (PDF, 216KB)
  Role Description