Are you ready to make a real difference in the lives of Queenslanders? As a Senior Housing Outreach Officer with the Housing Outreach Mobile Engagement (H.O.M.E) team, you’ll provide vital support to individuals and families experiencing or at risk of homelessness. Every day, you will help people access the housing and services they need to rebuild their lives. This role is dynamic and hands-on, involving direct engagement with customers in the field, over the phone, and in the community. If you’re passionate about creating positive change, thrive in complex environments and want to be part of a team that values safety, collaboration, and compassion, we’d love to hear from you.

Job details

Do you want a job where every day you can see the impact of your work? As a Senior Housing Outreach Officer with the Housing Outreach Mobile Engagement (H.O.M.E) team, you'll play a key role in supporting individuals and families experiencing or at risk of homelessness. Your work will help people access the housing and services they need to regain stability and rebuild their lives.

This is more than just a desk job - it's a chance to connect directly with people in need. You will be working in the field, meeting customers where they are, whether that's in the community, at outreach locations, or even with those who are rough sleeping. You'll also provide support over the phone, through correspondence and in person at the front counter. Every interaction is an opportunity to make a meaningful difference.

In this role, you will:
- Work closely with customers to understand their unique housing needs and provide tailored support.
- Approve high-priority social housing applications and ensure assessments are accurate and fair.
- Build strong relationships with stakeholders to improve outcomes for customers.
- Lead and support your team, managing workloads, addressing challenges and fostering a culture of safety and collaboration.
- Navigate complex and sometimes unpredictable situations with professionalism and care.

This role is challenging but incredibly rewarding. You will need to be adaptable, empathetic, and ready to handle changing conditions. You will also need to be comfortable with travel, including overnight stays for regional roles.

We're looking for someone who:
- Puts customers at the heart of everything they do and can build trust and understanding.
- Stays calm and balanced when managing competing demands or uncertainty.
- Shares their knowledge and experience to support and mentor others.
- Communicates clearly and listens actively to foster open and respectful dialogue.
- Brings expertise in service delivery and models ethical, culturally sensitive behaviour.

To succeed in this role, you will need a Class C driver's licence and a willingness to travel.

At the Department of Housing and Public Works, we're committed to building a fair and sustainable housing system for Queenslanders. We value diversity and inclusionand are dedicated to creating a workplace where everyone feels safe, respected and valued.

If you're ready to take on a role that challenges and inspires you, we'd love to hear from you. Apply now and help us make a real difference in the lives of Queenslanders.

Applications to remain current for 12 months.

Job Ad Reference: QLD/696093/26

Closing Date: Thursday, 06 August 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  696093 26 Role Description v2 (PDF, 228KB)