Want a role where your work helps people find and keep a place to call home? As a Senior Housing Officer, you will manage complex housing assistance services, support customers through important life changes, and help deliver practical housing solutions across the community. You will work closely with customers, community partners and colleagues to improve outcomes, resolve challenges and contribute to safe, sustainable housing services.

This is a great opportunity to combine leadership, problem-solving and customer service skills while making a meaningful difference every day.

If you're motivated by helping people, building strong relationships and tackling varied work, we'd love to hear from you.

Job details

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres: 

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community. 

What you will be doing:
• Work collaboratively to carry out annual rent reviews, including engaging in tenancy conversations, assessing eligibility, processing household circumstance changes for rent calculations and reviewing ongoing eligibility. 
• Approve high and very high need social housing applications and transfers and quality assuring application assessments. 
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions. 
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal. 
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting. 
• Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
• Contribute to portfolio renewal plans and implementation of property developments.
• Ability to work in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight. 
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. 

Mandatory Requirement
• Class C driver's licence

How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide. 

You can apply for this role by providing your cover maximum two-page cover letter and resume via the Smart jobs and careers website www.smartjobs.qld.gov.au. 

Applications will remain current for a period of 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  697495 26 - Role Description (PDF, 230KB)