An opportunity exists in Gladstone for an experienced Administration Officer who will provide administrative support to the Gladstone Child Safety Service Centre.

The role of the Administration Officer is to provide efficient and effective administrative services to support in the coordination of human resources, finance, facilities coordination, and records keeping. The role also supports the day-to-day operation of the Service Centre to deliver outcomes to internal and external clients, which includes answering phone calls and attending to front counter enquiries in a fast-paced environment.

Job details

As an Administration Officer you will:

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Provide front-facing customer service by answering phone calls and addressing client enquiries efficiently in a dynamic and fast-paced environment.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer processes in accordance with legislation and current departmental policies and procedures in relation to ministerial and executive correspondence, and complaints management, including record keeping.
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
• Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

To enable us to assess your application, please submit the following via www.smartjobs.qld.gov.au:

• Resume and minimum of 2 referees including their email addresses. At least one referee should have a thorough knowledge of your work over the past two years as your manager or supervisor.
• a statement not more than two pages, that summarises your skills, experience and achievements against the leadership competencies and duties/responsibilities of the position as well as why you want to work in the role.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/701613/26

Closing Date:  Friday, 2^nd October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 701613-26-Role Profile (Word, 407KB)
  
  
  701613-26-candidate-info-pack (Word, 235KB)