What you will be doing:
Conduct home visits to properties, investigate and manage the maintenance of properties and conduct inspections. Additionally facilitate the resolution of any tenancy disputes and complaints.
Assess the condition of social housing properties and advise on kitchen, bathroom upgrades, social housing maintenance programs, and repairs to properties.
Work collaboratively to respond to customers, undertake customer interviews, make referrals, assess new housing and bond loan applications and rental grants.
Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds.

Job details

What we are looking for:

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Manage new and unexpected events and demonstrate judgement about when to escalate issues.
• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
• Embrace new challenges and show resilience during times of change and uncertainty.
• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Mandatory Requirement:
Class C Driver's Licence

Applications to remain current for 12 months

Job Ad Reference: QLD/701989/26

Closing Date: Wednesday, 7 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant_guide (PDF, 340KB)
  
  
  701989 26 Role Description (PDF, 211KB)