We're looking for a dedicated and proactive Operations Officer (AO4) at the Gold Coast to help deliver our vision of connected communities in a thriving, sustainable Queensland. In this role you'll make a real difference by supporting the School Transport Assistance Scheme (STAS). You’ll work as part of a small team and liaise with a range of stakeholders to ensure the efficient operations of the unit. You'll deliver frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.

This Temporary full-time role 12 October 2026 - 10 September 2027 is based on the Gold Coast and offers the chance to grow your career while making a positive impact.

Job details

We're looking for a dedicated and proactive Operations Officer (AO4) on the Gold Coast to help deliver our vision of connected communities in a thriving, sustainable Queensland. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.

Some of your responsibilities will include:
• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme (STAS).
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.

This is a temporary full-time vacancy from 12 October 2026 until 10 September 2027.

Applications to remain current for 12 months.

Job Ad Reference: QLD/702723/26

Closing Date: Wednesday, 14 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  702723 26 Role Description v1 (Word, 575KB)