Join the Cairns Customer Service Centre team and make a difference in your community every day. As a Customer Service Advisor (Cross-Channel), you will deliver a wide range of licensing, registration and government services through multiple service channels, creating positive experiences for customers at every interaction.

Working in a fast-paced and supportive team environment, you will provide accurate information, resolve customer enquiries and contribute to innovative service delivery initiatives that improve customer outcomes. We are seeking adaptable, customerfocused individuals who are confident communicators, enjoy problem-solving and can build positive relationships with diverse customers and stakeholders.

Job details

As a key member of the team, in the role of Driving Examiner/ Customer Service Advisor, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience.

YOUR RESPONSIBILITIES
As the Driving Examiner / Customer Service Advisor, you will:
• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and and/or less experienced Driver Examiners in customer services, systems and products.

To thrive in this role, you will need to demonstrate the following:
• Customer Service - Excellent communication and interpersonal skills to interact effectively with candidates, colleagues, and stakeholders.
• Working in a team environment - required to work collaboratively as an effective team member to achieve key team and individual performance targets.
• Competent driving experience - Knowledge of Queensland road rules, traffic laws, and safe driving practices; required to assess competency of applicants.
• Interpretation of policy, procedures and guidelines - required to interpret and provide advice to staff and customers, to ensure consistent standards of service.
• Use of information technology - required to navigate multiple IT systems and databases to support efficient service delivery.

IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility

Applications will remain current for 12 months.

Please refer to the role description for further information.

Job Ad Reference: QLD/703351/26

Closing Date: Tuesday, 20 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply
Two Permanent Full-time positions available

Documents

Before applying for this vacancy please ensure you read the documents below.

• 703351 26 Role Description (Word, 5.39MB)