Are you an experienced compliance investigator who enjoys working through complex matters, analysing evidence and making fair, well-reasoned recommendations? Join the QBCC’s Regional Services team in Toowoomba and put your investigative skills to work across varied regulatory matters. Combining desktop investigations, site audits and stakeholder engagement, this role offers variety and the opportunity to contribute to effective regulatory outcomes.

Job details

About the role 

Reporting to the Regional Manager, you'll manage a varied caseload investigating alleged legislative breaches through both desktop and field-based activities. You'll assess evidence, conduct site audits, contribute to proactive compliance activities, prepare reports and evidentiary material, and recommend appropriate regulatory action in line with relevant legislation, policies and procedures. 

You'll engage with consumers, licensees, industry representatives and other stakeholders, providing clear regulatory advice and professional, responsive customer service. 

As part of the Regional Services team, you'll also support the day-to-day operations of the Regional Service Centre, including participating in the roster for front counter and stakeholder engagement activities. 

This role is based in Toowoomba, with regular in-person attendance at the Toowoomba office required. Flexible working arrangements, including working from home, are supported in line with operational requirements. Site audits may also require travel to other locations across Queensland. 

Please refer to the Position Description for the full list of key responsibilities and suitability requirements. 

About you 

You are a practical and confident compliance investigator who can bring structure and clarity to complex or sensitive matters. You know how to follow the evidence, apply legislation and make decisions that are fair, transparent and defensible. 

To succeed in this role, you will bring: 

• a Certificate IV in Government Investigations or higher 
• at least two years' experience in complex investigations 
• a current Australian driver's licence
• demonstrated experience managing end-to-end case management workflows 
• strong skills in evidence analysis and report-writing  
• the ability to manage competing priorities while delivering timely, high-quality outcomes 

Why join the QBCC? 

The QBCC is Queensland's independent building and construction regulator, helping protect the community and support the building industry through fair and transparent regulation. 

As Queensland prepares for significant growth and major infrastructure opportunities, we're building a high-performing, future-ready workforce that's making a real impact.  

At the QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.   

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.  

How to apply 

Please submit your current resume and a cover letter (maximum 2 pages) outlining your interest in the role and addressing the suitability requirements outlined in the attached position description. 

Referee checks     

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.  By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC.     Unsolicited resumes from recruitment agencies will not be accepted. 

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO5 Compliance Investigations Officer Regional Services position description - Sept 2026 (1) (PDF, 221KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants