As a key member of the team, in the role of Driving Examiner/Customer Service Advisor (Innisfail) you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience.

The team also supports the development of customer service functions by piloting initiatives aimed at continuous improvement. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.

Job details

About Your Opportunity

As the Driving Examiner/Customer Service Advisor (Innisfail), you will:

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products.

In Return We Offer a Range of Benefits Which Include

We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.

• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Employee Assistance Program
• Work/life balance, variety and flexibility

Please refer to the role description for further information.

Applications will remain current for 12 months.

Job Ad Reference: QLD/704464/26

Closing Date: Wednesday, 4 November 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This vacancy is permanent part-time, 50.75 hrs/fortnight (0.7 FTE).
Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 704464 26 Role Description (Word, 5.39MB)