TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a fulltime basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance. Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.

Job details

TMR are seeking a dedicated permanent AO4 Operations Officer in Hervey Bay on a full-time basis to help deliver our vision of Connected communities in a sustainable, thriving, and inclusive Queensland. We are looking for someone who makes insightful decisions, drives accountability and outcomes and demonstrates sound governance.

Some of your responsibilities will include:
• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational delivery.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assessing and processing regulatory matters relating to Driver Authorisation and Operator Accreditation in accordance with legislation, policy and delegated authority.
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery.

Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.

Applications will remain current for 12 months.

Job Ad Reference: QLD/706506/26

Closing Date: Friday, 20 November 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  706506 26 Role Description (Word, 574KB)
  Role Description