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Professional Support Officer
Operations SSQ; Digital Customer (SSQ); Customer Small and Family Business; Upper Mount Gravatt
The Channel Delivery team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | PO2 |
| Workplace Location | Brisbane - South |
| Job ad reference | QLD/706689/26 |
| Closing date | 23-Nov-2026 |
| Job duration | 30/01/2028 possibiliity of extension |
| Contact person | Maree Matthews |
| Contact details | Ph: 0432 004 979 Access the National Relay Service |
As Professional Support Officer, you will:
• Deliver telephone- based human/community information and referral service to nmembers of the public.
• Conduct best practice, culturally appropriate initial assessment and provide appropriate referrals for clients into government and non-government support services.
• Maintain accurate client records to assist with high- quality referral outcomes.
• Develop referral networks to increase support options for clients.
• Assist in the development of team goals, strategies and work plans to improve service delivery outcomes and efficiency of the Homeless Hotline Service.
• Support clients to create practical and achievable short-term safety plans when service options are limited.
Applications will remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Thee temporary positions are available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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706689 26 Role Description (Word, 5.39MB)
Role Description
