An exciting opportunity is available to join the QBCC Integrity and Risk Division as a Mediation and Conciliation Support Officer (AO3). In this varied role, you will contribute to the effective delivery of mediation and conciliation services through high-quality administrative and coordination support, while working collaboratively with colleagues and stakeholders and delivering a professional customer experience.

Job details

About the role

As the Mediation and Conciliation Support Officer (AO3) within the Integrity and Risk Division, you will provide high-quality administrative and coordination support to help mediation and conciliation activities run smoothly.

In this varied role, you will:

• schedule mediation and conciliation appointments
• oversee and manage the team mailbox
• provide clear and timely communication resources to customers
• reconcile external supplier payments and expenditure
• assist with case closure and handover activities across internal partner divisions
• support the coordination of customer feedback mechanisms
• complete administrative activities accurately and in accordance with established processes and procedures.

This is a permanent, full-time opportunity. Flexible working arrangements are available.

Please refer to the Position Description for a full list of Key Role Responsibilities and the Suitability Requirements.

About you

You will be an organised and adaptable professional who enjoys working in a busy environment where priorities can change. You will bring strong attention to detail, sound judgement and a professional approach to communicating with customers, colleagues and stakeholders.

To be successful in this role, you will demonstrate:

• strong organisational skills and the ability to manage competing priorities
• the ability to prioritise different work tasks effectively
• professional and effective communication skills within a multidisciplinary team
• a high level of accuracy and attention to detail
• the ability to work autonomously while following established processes and procedures
• an interest in developing your understanding of mediation, conciliation and case management principles
• a proactive approach to identifying and contributing to process improvements.

How to Apply

To be considered for this opportunity, please submit:

• your current resume, outlining your relevant experience and capabilities; and
• a cover letter of no more than one page addressing the following question:

Provide an example of how you have managed multiple tasks across different case streams with different levels of priority.

In your response, briefly explain how you organised your workload, determined priorities, communicated with relevant stakeholders and ensured key tasks were completed within required timeframes.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description - AO3 Mediation and Conciliation Support Officer (PDF, 175KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.25MB)
  Information Package for Applicants