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Customer Service Advisor (Cross-Channel)
Central; Customer Services; Customer Services Safety & Regulation; Moranbah
The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome a Part-time Customer Service Advisor (Cross-Channel) at the Moranbah QGAP office.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible part-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Central West Qld |
| Job ad reference | QLD/706853/26 |
| Closing date | 24-Nov-2026 |
| Job duration | |
| Contact person | Dan Erlangsen |
| Contact details | Phone: 0472 864 537 Access the National Relay Service |
Join CDSB and be part of a team that connects, delivers, learns and grows together.
We are committed to creating an inclusive and supportive workplace where our people can thrive.
With flexible work options, ongoing training and development, career progression opportunities and competitive salaries and benefits, CDSB is a great place to build a rewarding career.
As a Customer Service Advisor, you will:
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and directions to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
To find out more about the role on offer and how to apply, refer to the role description attached.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
