Provides leadership and management to support the delivery of high-quality child protection services in line with legislation, departmental policies, practice guidelines, and statutory responsibilities. Oversees workload allocation and prioritisation to ensure effective and timely service delivery. Works collaboratively with the Service Centre Manager and key stakeholders to develop appropriate service responses for children, young people, families, carers, and the broader community. Supports workforce capability by identifying training needs and contributing to staff development initiatives. Builds strong partnerships across government and non-government sectors, promotes a culture of teamwork, accountability, and professional excellence, and contributes to quality assurance and continuous improvement activities. Provides specialist advice on complex casework, legislation & policy.

Job details

Leading a Child Safety Service Centre requires a strong commitment to effective leadership, quality service delivery, legislative compliance, and continuous improvement. In this role, I provide leadership and management to staff to ensure the delivery of high-quality child protection services that are consistent with relevant legislation, departmental policies, practice guidelines, and statutory responsibilities. I am committed to fostering a professional and accountable workforce that upholds best-practice human resource principles while maintaining a strong focus on child safety, family wellbeing, and positive client outcomes.

A key responsibility of the role is ensuring that work is allocated, prioritised, and completed in accordance with departmental policies, the Framework for Practice, relevant practice guidelines, and all statutory, financial, and administrative delegations. Through effective workload management and resource allocation, I support staff in meeting legislative requirements and service delivery standards while ensuring timely and appropriate responses to the needs of vulnerable children, young people, and families. This includes monitoring team performance, providing guidance on complex matters, and ensuring accountability for outcomes.

Working collaboratively with the Service Centre Manager, contribute to the planning, development, and implementation of service responses that address the identified needs of clients, including children, young people, families, carers, community members, government agencies, non-government organisations, and service providers. By maintaining a client-centred approach and promoting collaboration across stakeholders, I support the delivery of integrated and responsive services that achieve sustainable outcomes for children and families.

An important aspect of my role involves identifying workforce capability and development needs. I work closely with training and development specialists to assess capability gaps, define training requirements, and support the design and implementation of targeted learning and development initiatives. Through ongoing consultation and evaluation, I provide informed advice regarding the effectiveness of training programs and contribute to the development of learning opportunities that strengthen professional practice, increase staff capability, and enhance overall service delivery outcomes.

Building and maintaining strong partnerships across government and nongovernment sectors is essential to achieving positive outcomes for children and families. You actively develop and nurture enduring service delivery partnerships that strengthen collaboration, improve communication, and enhance service coordination. These partnerships support effective cross-sector responses to complex issues and enable staff to access training, professional development opportunities, and specialist resources that contribute to improved practice and service effectiveness.

You are committed to fostering a positive workplace culture that values frontline service delivery, teamwork, collaboration, and professional excellence. Through supportive leadership and effective people management practices, I encourage a culture of accountability, continuous improvement, and mutual respect. I promote the department's vision, values, and priorities while creating an environment where staff feel supported, empowered, and motivated to deliver high-quality services. By recognising achievements, encouraging innovation, and addressing challenges proactively, I contribute to maintaining a highly engaged and capable workforce.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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Documents

Before applying for this vacancy please ensure you read the documents below.

• 706892-26-Role Profile (Word, 1,014KB)