This is a lead role within CAA’s Human Resource Services Branch, and you are responsible for leading a small team to coordinate, support and continuously improve critical business systems and related services in a customer focussed operating environment.

You will provide practical leadership to ensure services are well managed, stakeholders are supported, and system-related work is delivered effectively in line with business priorities and customer Service Level Agreements.

Job details

Working in a small, shared services organisation, you will balance scheduled project and improvement work with responsive operational support, including oversight of service requests, escalations and more complex system issues.  You will help the team work across competing priorities and deliver high-quality services that support business operations.

You will work closely with customers, system users, vendors, technical specialists and operational teams to coordinate support, manage change and improvement activities and ensure critical business systems remain reliable and compliant.  The role supports current systems and services while also contributing to future system changes and transition planning.

CAA currently uses Aurion HRIS and ELMO Learning Management System, and application-specific and external tools (Aurion Query Tool, PowerBI, TechnologyOne XLOne).

Applicants are not required to have expertise across all systems.  Experience with one or more business systems will be regarded favorably.  Success in this role will depend on your ability to understand business and system impacts, provide practical leadership to a small team, coordinate and prioritise work across competing operational and project demands.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CAA702563 AO7 Principal HRIS Architect (11668) - RD (PDF, 387KB)
  Role Description