Provide administrative and medical records process support in relation to confidential medical records (paper and digital). Contribute to patient flow by ensuring the presence of required medical files and information internally and externally as required in both paper and digital form (ieMR).

Job details

About the role

Provide administrative and medical records process support in relation to confidential medical records (paper and digital). Contribute to patient flow by ensuring the presence of required medical files and information internally and externally as required in both paper and digital form (ieMR). The Medical Records Department operates 24 hours a day, 7 days a week.  Actual start and finish times vary according to service requirements and may include the incumbent to work according to a 24-hour shift roster (this will include weekends and public holidays).

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Process, receipt and track incoming and outgoing patient medical records accurately to ensure charts are accessible for timely continuity of patient care.
• Perform general administrative duties including answering telephone and front counter enquiries.
• Generate reports of missing charts and liaise with all departments of the hospital to locate these and redirect to the requesting area within sometimes stringent and critical timeframes.
• Contribute to the daily operations of the medical records department by providing advice and support to staff as required.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CAB635439 Role Description (PDF, 346KB)
  Role Description
  
  Application Support (PDF, 860KB)
  Information Package for Applicants
  
  Benefits for working with MN (PDF, 1.00MB)
  Information Package for Applicants