Permanent part time opportunity to provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork and compassion. Respond to enquiries and provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting.

Job details

About the role

Permanent part time opportunity to provide an efficient Administration Support service to the Emergency Department clinical staff and patients, with a high level of customer service demonstrating empathy, respect, teamwork and compassion. Respond to enquiries and provide information and assistance to staff, patients and visitors to facilitate effective service delivery within a hospital setting.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Rotate through various administration positions within the Emergency Department as directed by your Supervisor.
• Ability to adapt to change to ensure continuous improvement in processes whilst providing quality care to patients, families and carers.
• Effectively communicate with patients, visitors and staff and demonstrate empathy, patience and a positive customer focus, including assisting clinical staff in maintaining patient contact and communication with family and visitors both internally and externally.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Role Description CAB657023 (PDF, 507KB)
  Role Description
  
  Application Support (PDF, 860KB)
  Application Kit
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit