Join the collaborative and forward-thinking Specialist Outpatients Unit at CHHHS and play a key role in improving health outcomes across regional, rural, and remote communities. As the Administration Team Leader you will provide strategic direction, leadership and coordination of administrative services to meet the current and future clinical support needs of the Central Referral Intake and referral officer team.

Job details

About us: The Cairns and Hinterland Hospital and Health Service covers a large geographic area with a diverse and growing population. The Health Service provides a wide range of primary care, acute and specialist services. 

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

About your role: 

• Coordinate the day-to-day administrative functions of the Central Referral Intake team, which includes setting and achieving priorities, workload distribution and management of employee resources to meet objectives.
• Provide subject matter expertise and advice on Central Referral Intake administrative workflows and processes. Knowledge of how these processes integrate and/or impact on the needs of Outpatient Services in CHHHS.
• Identify/report on and implement strategies to resolve issues that negatively impact on effective referral processing and workflows to maintain consistent quality outcomes. 
• Provide advice, guidance, and ongoing training to administrative staff in relation to the Smart Referrals Workflow Solution (SRWS) and associated systems, Referral Management, Own Source Revenue (OSR) and Activity Based Funding (ABF). In the absence of clear direction, give guidance on how to proceed prior to following up with appropriate agency.
• Foster effective working relationships with line managers and clinical staff to promote service quality, responsiveness, and compliance with established procedures and policies.

As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:

• Generous superannuation
• Salary packaging
• Annual incremental increases
• Career training and development
• Flexible work arrangements
• Wellness programs

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

For more information about this role, please refer to the attached Role Description.

Why choose Cairns?

Choose Cairns for your next career move - YouTube

You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CAH658812 Role Description (PDF, 399KB)
  Role Description
  
  1. CHHHS Information for Applicants v.20 (PDF, 939KB)
  Information Package for Applicants
  
  Documentation preparation guide (PDF, 229KB)
  Information Package for Applicants