Are you looking for a new adventure? Perhaps adding to your skillset? Challenging yourself in a new environment? Within the HCC, the Communicable Diseases (CD) service aims to deliver high quality advice and expert health information on communicable diseases across three different areas to improve health outcomes state-wide and foster a work environment that attracts and inspires excellence and continuous learning within the team. We are looking for an Operations Coordinator to join us in making a difference in provide operational coordination and support to the administration and data officers in the Communicable Diseases team, Health Contact Centre.

Job details

The Health Contact Centre (HCC) is a 24-hour, 7 day-a-week, state-wide call centre that provides easy access to health advice, information, referral and triage services to all Queenslanders. Within the HCC environment, you will focus on the daily operational performance of the Immunise Queensland and 13 HEALTH Webtest team. 

What you'll do:

• You will develop and maintain a detailed understanding of childhood and adult vaccination schedules, using the Australian Immunisation Register (AIR) and associated follow up processes for Immunise Queensland.
• You will coordinate daily operations and human resource activities, including rostering, shift changes, leave management for a team of up to ten administration and data officers.
• You will develop and maintain a detailed understanding of the 13 HEALTH Webtest service process, testing and follow up procedures.

About you

We are searching for someone who:

• Has demonstrated experience in team and operational management, including coordinating and monitoring work priorities, planning ahead, and allocating tasks to ensure effective use of resources and high-quality service delivery.
• Possesses high level communication skills including written and oral communication as well as the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes the ability to contribute effectively to the Health Contact Centre's clinical and operational performance and workplace health and safety requirements through providing of evidence-based care and information, and adhering to relevant workplace instructions, policies and procedures.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Operations Coordinator RD (PDF, 389KB)
  Role Description
  
  Applicant Pack (PDF, 911KB)
  Application Kit