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Claims Management Officer - Organisational Safety & Wellbeing
Human Resources Branch, People, Information and Communication Services Division
As the Claims Management Officer, you will assist the Injury Management Team with delivering claims management services, to support injured/ill employees on WorkCover claims, income protection claims or graduated return to work programs.
The role is critical to ensuring injured/ill employees receive correct wages from the
Department during their recovery and return to work.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/CO640194/25P |
| Closing date | 15-Jun-2025 |
| Job duration | |
| Contact person | Kylie Dale |
| Contact details | 0407 037 599 Access the National Relay Service |
About the Department:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
As the Claims Management Officer, you will assist the Injury Management Team with the delivery of injury management services, including the management of injured, ill employees on WorkCover claims, income protection claims or graduated return to work programs.
Responsibilities Include:
The Claims Management Officer role is responsible for:
- Entering leave into the payroll system.
- Providing accurate wage and employment information to insurers.
- Providing advice on workers' compensation claims, income protection claims and graduated return to work,
keeping accurate claim records, and - Communicating with injured/ill employees, Rehabilitation and Return to Work Coordinators, managers and insurers.
It would be highly regarded if the ideal candidate possesses knowledge and experience with payroll processing, workers' compensation claims and the rehabilitation process.
The role sits within the Workplace Health, Safety, Injury Management and Wellbeing team, which directly supports the Department to ensure the health, safety and wellbeing of employees. Facilitating early, safe and sustainable return to work of injured/ill employees is a team priority.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
- Attach a 1-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITY
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
Documents
Before applying for this vacancy please ensure you read the documents below.
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CO640194_25P - Role Description (PDF, 229KB)
Role Description
Applicant Information Package (PDF, 245KB)
Information Package for Applicants
