An exciting opportunity to be operating as part of a State-Wide Service Delivery field services team, the Systems Technicians based out of our North Lakes Office support schools from the Pine River in the south through to Pumicestone (north of Caboolture) in the north, west as far as Kilcoy and east to Bribie Island.
Approximately thirty-four schools and corporate sites are visited by this Systems Technician position providing a broad range of IT services assisting staff and students.

Job details

About the Department:

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About the Role:

You will have responsibility for leading the following activities and undertaking the following key tasks:

• Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
• Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support.
• Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
• Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.
• Advise, communicate, apply and monitor the implementation of departmental information standards and policies.
• Participate in service level and work practice reviews.
• Maintain currency of technical proficiency and skills.

Skills in the following areas will be highly regarded:

• A detailed working knowledge of Windows 2016 and above server operating systems.
• A high level of technical knowledge of server hardware and configuration, and network switches.
• A good understanding of end user device and printer support.
• Knowledge of Windows 10 and above, iPadOS, and MacOS.
• Travel and overnight absences from base may be required of this position.

Please refer to the attached role description for any mandatory requirements for this position. 

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a 2-page response to the How you may be assessed section of the attached role description. 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). 

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITY

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CO641425_25P - Role Description (PDF, 177KB)
  Role Description
  
  Applicant Information Package (PDF, 245KB)
  Information Package for Applicants