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Senior Service Support Officer
Community and Oral Health, Fortitude Valley
Permanent full time opportunity to provide advice, assistance, direction and support to the Senior Director of Operations, Metro North Oral Health Services (MNOHS), Community and Oral Health (COH) with regard to human resource (HR) establishment management and improvement of business processes and systems at a service-wide level.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | HR & Industrial Relations |
| Classification | AO5 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/COH648127 |
| Closing date | 23-Jul-2025 |
| Job duration | Permanent full time |
| Contact person | Dr Mario de Silva |
| Contact details | 0436 812 672 Access the National Relay Service |
About the role
Permanent full time opportunity to provide advice, assistance, direction and support to the Senior Director of Operations, Metro North Oral Health Services (MNOHS), Community and Oral Health (COH) with regard to human resource (HR) establishment management and improvement of business processes and systems at a service-wide level.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Act as a point of contact for the Senior Director of Operations, MNOHS regarding HR and recruitment processes, conducting research and providing advice on matters that impact upon operations and patient service delivery, in consultation with Metro North Health (MNH): HR; Medical Workforce Unit and Credentialing teams; Payroll Services; Finance; and the Workforce and Establishment work unit.
- Operate with a high degree of independence in performing the duties of the position whilst maintaining open channels of communication between all staff.
- Generate and analyse reports regarding HR, recruitment, myHR, payroll and staffing issues for the Senior Director of Operations, MNOHS, identifying key issues and resolutions that contribute toward the improvement of HR and business processes and systems in place within MNOHS.
- Research and develop role descriptions, and evaluation and approval documentation, in accordance with Queensland Health and MNH HR and responsible workforce management (RWM) policies and processes, on behalf of the Senior Director of Operations, MNOHS.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Documents
Before applying for this vacancy please ensure you read the documents below.
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COH648127 Role Description (PDF, 361KB)
Role Description
Application Support (PDF, 860KB)
Information Package for Applicants
Benefits for working with MN (PDF, 1.00MB)
Information Package for Applicants
