An exciting opportunity is available for a Service Coordinator to contribute to the delivery of customer focussed Payroll service to customers of Queensland Health through payroll and related administrative processes and systems.

Job details

What you'll do

• Provide leadership and management in the coordination of the separation activities, including workload monitoring, to achieve established Key Performance Indicators within established timeframes, resource allocation and budget.
• As a key payroll contact for Queensland Health organisational initiated separations, respond to queries, provide advice and support relating to Human Recourses separations including Voluntary Redundancies, Deeds of Settlement and Deceased Estates.
• Communicate performance levels and other service-related measures to promote engagement, ownership, commitment to service standards and performance accountability against stipulated benchmarks.
• Identify system and business process improvement opportunities and escalate to decision making positions or committees.
• Provide support to the Service Leader of the unit to achieve expected outcomes
• Collaborate with the Service Leader and Manager Service Delivery to develop and maintain key relationships which ensure the effective and efficient delivery of a valued Payroll Service.
• Coordinate the induction, training and development of staff within the work unit to ensure accurate processing of payroll-related documentation.
• Undertake change management activities within the work unit to achieve efficiencies and required outcomes of the change while encouraging staff ideas and feedback and supporting staff in adaptability to change.
• Coordinate and ensure completion of reporting requirements in accordance with business processes and audit compliance requirements.
• Engage with clients to identify opportunities for service delivery improvement while promoting and providing education on payroll service delivery and processes to stakeholders via a range of forums.
• Respond to customer and staff complaints to achieve satisfactory outcomes.
• Provide ethical decision making in the achievement of organisational goals and strategic priorities.

About you
We are searching for someone who has:

• Demonstrated ability in the co-ordination and management of a service to ensure provision of quality customer services within a complex and diverse environment.
• Demonstrated ability to build and sustain a relationship-based culture with a customer service team, involving active and regular engagement focussed on individual and team success.
• Knowledge or demonstrated ability to acquire the knowledge to provide accurate advice to Payroll Transactional Services in accordance with relevant legislation, Directives, awards, policies and procedures.
• Proven advanced written, negotiation, consultative, interpersonal, problem solving and strategic management skills in an environment of organisational change and evolution.
• Demonstrated knowledge of and ability to apply contemporary human resource management practices including workplace health and safety, equal employment opportunity and anti-discrimination.

Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 75% superannuation
• 5% leave loading

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?
For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CSD645419 Service Coordinator - Separations RD (PDF, 205KB)
  Role Description
  
  QH Information for Applicants (PDF, 939KB)
  Application Kit