Biomedical Technology Services are looking for a Technical Support Officer to join their team in Cairns. In this role you will carry out general technical, operational and administrative duties to support the provision of repairs, planned maintenance, installation/de-installation and other services for a wide range of electronic and/or mechanical health technology equipment.

Job details

What you'll do

• Carry out general technical support activities which may include: Equipment receipt, packing, dispatch, pick-up and delivery (driving required); Management of parts, consumables, test equipment and technical manuals; Data entry and checking; Cleaning of specialised workshop areas and equipment; and other miscellaneous workshop support activities as required.
• Assist biomedical technicians to provide repairs, planned maintenance, installation/de-installation and other services for a wide range of electronic and/or mechanical health technology equipment. This may include working under indirect supervision following training.
• Regular coverage of: Front desk, customer service, phone/email answering, and general administration assistance.
• Communicate effectively with colleagues, management, clients and other stakeholders.
• Comply with and utilise procedures, policies, regulations, and standards which impact upon the position including Code of Conduct for Queensland Public Service, contemporary human resource management requirements and practices, such as workplace health and safety, equal employment opportunity and anti-discrimination policy.

About you

We are searching for someone who has the:

• Ability to communicate and liaise effectively with staff, clients and external agencies.
• Ability to gain and apply technical knowledge and skills necessary to assist biomedical technicians to service and support a range of electronic and/or mechanical health technology equipment.
• Numeracy, literacy and computer skills to an adequate level to order and receive goods, process delivery documents, work orders and accurately enter information by keyboard into computer databases.
• Ability to work as a team member to achieve goals and objectives.
• Ability to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes: 

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLD648472 Technical Support Officer RD (PDF, 912KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Information Package for Applicants