Join a team like no other with career support to take you further! We are looking for a Despatch Coordinator to lead and manage the Despatch team to deliver an efficient, reliable and cost-effective third-party logistics (3PL) transport service for the distribution and return of pharmaceuticals to and for all HHS clients across Queensland, as well as external clients.

Job details

What you'll do

• Manage a team of Despatch Officers to deliver a high-quality 3PL service to Central Pharmacy clients including but not limited to despatch, transport and reverse logistics. 
• Liaise and engage with internal and external stakeholders to maximise service quality for customers and ensure value for taxpayer funds. 
• Provide logistical support and advice to clients including but not limited to hospital order inquiries, urgent requests, and ETAs.
• Serve as a skilled liaison, providing consultation, and negotiation with respective 3PL services and customer enquiries.
• Develop, review and manage Transport Schedules utilising an electronic manifest system to ensure delivery timeframes are met including executing emergency logistics plans during cyclones/floods with third-party coordination. 
• Identify training needs and provide on the job training to Despatch Officers. 
• Collaborate with Operations Manager to determine scheduling priorities.  
• Ensure teams mandatory training, Chain of Responsibility Awareness Training and manual handling training is complete and up to date.  

About you

We are searching for someone with:

• Experience in the delivery and maintenance of high-quality transport services to clients. 
• Proven leadership experience that can achieve goals of the work unit. 
• Skills in the co-ordination of workflows processes and responsibility for quality of work output 
• Experience in guiding and training of others 
• Excellent communications skills that will support and build relationships within the team and clients using sound communication and interpersonal skills.  

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.ﾠ

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLDF649003 Dispatch Coordinator RD (PDF, 972KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit