The purpose of the role is to ensure the maintenance of defined service levels for specific enterprise applications by providing customer focused, high level specialist advice and support.

Job details

The successful candidate will provide ownership for the DHS ICT Change Management processes in line with ITIL best practice standards and delivered on schedule.

Role responsibilities:

• Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
• Develop and maintain the processes, procedures, and related systems, including stakeholder management and vendor engagement.
• Lead changes required as per the roadmap, at the request of the Operations manager.
• Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 3)
• Demonstrated ability in the provision of high-level specialist advice on, and support for, clinical enterprise applications (SFIA: TECH Level 5)
• High level leadership and design of large scale, complex/high risk projects (SFIA Code: PRMG 6)

Specific Working Conditions:

• Participating in on-call arrangements may be requirement of this position. Appropriate remuneration under the Award will apply.
• This position may be required to work at different sites.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Application Specialist RD (PDF, 168KB)
  Role Description
  
  Applicant pack (PDF, 7.67MB)
  Application Kit