Digital Metro North (DMN) works collaboratively with Metro North Health (MNH) clinical leads and end users to deliver the digital transformation strategy for Metro North Health. It will ultimately create an integrated digital hospital and healthcare environment across Metro North that is driven by technical capability, clinical excellence and quality patient experiences. Digital transformation will enable Metro North Health to keep pace with global change, pioneer new models of care and enable our clinicians to deliver more integrated and personalised care in the future.

Job details

Are you seeking a meaningful opportunity to apply your technical expertise and positively impact patients' lives in the healthcare industry? Digital Metro North is actively seeking applications from proactive, team-oriented, and quick-learning IT technicians to join our dynamic team. In this pivotal role, you will be instrumental in delivering high-level specialist technical support, with a focus on maintaining and supporting clinical systems, including cutting-edge clinical imaging systems. If you are passionate about making a positive impact on the community through your technical skills, we encourage you to apply and become a key player in advancing our mission.

About the Role 

Reporting directly to the Manager-Technical Applications Management, you will provide high level specialist technical expertise in the maintenance and support of clinical systems, including clinical imaging systems and the Metro North vendor neutral archiving platform, ensuring that Digital Metro North services meet the needs of Metro North Health.

This successful applicant will:

• Provide expert support, guidance and coordination to relevant support bodies ensuring successful:
  • device and systems integration (including Digital Imaging devices & other clinical devices),
  • applications and updates deployment, including regression testing and identification of defects for resolution.
  • investigate and request changes and modifications to application modules to address customer needs by participating in application review and evaluation.
• Provide application support utilising Microsoft Windows Server or Linux operating systems and (desirably) have experience with the following technologies:
  • Server virtualisation
  • load balancing
  • Active Directory, DNS & DHCP
  • PKI Certificates
  • HL7 & DICOM (or similar)

Key knowledge and experience

The ideal applicant will be able to demonstrate the following:

• Proven high level ICT technical expertise, support and administration in accordance with departmental standards, policies, procedures and ITIL processes, in order to maintain the local ICT desktop operational environment and defined local desktop systems.
• Expert skill and ability in providing local Information & Communication Technology (ICT) support to defined service levels and demonstrated written communication skills including the ability to prepare instructions, reports and system documentation.
• High level and effective oral and written communication skills, and an ability to work in a team environment establishing and cultivating productive working relationships with confident consultation and communication skills with customers at all levels within the organisation to understand customers needs and deliver an organised service that meets the customers expectations.

Find out about the role in more detail and how to apply in the attached Role Description and Program Overview.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided you may not meet the requirements for further consideration of your application. Applications received via Third Parties will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF, 860KB)
  Application Kit
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit
  
  DMN634290 Role Description (PDF, 1.49MB)
  Role Description