As Project Support Officer, Correspondence, you will assist the Delivery Support Office with all internal and external communications, and provide support for large scale, complex Information Management (IM) and Information and Communication program/project(s).

Job details

The role:
Digital Health & and Business Solutions delivers large scale complex ICT projects that enable clinical digital health capability. This includes onboarding the integrated electronic Medical Record (ieMR) across state-wide major hospitals and enhancements to the ieMR; implementing the Cardiovascular Information System (CVIS) and the delivery of the Infrastructure Maintenance Program (IMP) which is uplifting digital hospital ICT infrastructure.

As part of a high performing delivery support  office delivery team, you will be responsible for the coordination, preparation, allocation, proof and tracking of the full range of the Digital Health and Business Solution (DHBS) correspondence and ensuring timeframes, protocols and quality standards are met. You will also provide general administrative and business support to the Senior Director and broader Delivery Support team as required. 

Key responsibilities include:
•    Coordinate and quality assure high volumes of incoming and outgoing correspondence, effectively negotiating with senior management to ensure timeframes are met..
•    Providing advice and guidance on correspondence guidelines.  
•    Allocating and tracking of correspondence requests. 
•    Monitor the Program Management shared mailbox.
•    Support risk and issue identification, by ensuring risks and issues are documented, reviewed, and escalated as appropriate..
•    Assist with other general administrative tasks, as well as providing support to the Senior Director and broader Delivery Support team.
•    Assist with Human Resourcing requirements.
•    Maintain relationships with and between internal and external stakeholders, facilitate effective communications and foster relationships..
•    Utilising a wide range of computer programs and applications and information management systems.

Is this opportunity for you?
To be successful in this role you will:
•    To be successful in this role you will have demonstrated analytical, conceptual, and problem-solving skills and an ability to coordinate multiple tasks within agreed priorities, timeframes, and accountabilities.
•    Possess high level communication and interpersonal skills.
•    Have the ability to work autonomously and as a team member and prioritise work to achieve outcomes.
•    Have knowledge of or the ability to gain knowledge of the IM/ICT project life cycle. 

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.  

You will enjoy a variety of benefits, including:
•    Competitive salary + generous superannuation and leave loading
•    Flexible working arrangements
•    Diverse work culture
•    Career training and development

To apply for this exciting opportunity, submit your CV or resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge, and personal qualities are relevant for the role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• DSB635722 Project Support Officer RD (PDF, 238KB)
  Role Description
  
  QH Information for Applicants (PDF, 939KB)
  Application Kit