You will lead and manage fee for service engagements with Queensland Health customers to deliver ICT Architecture solutions within budget and specified quality measures. You will also be expected to grow Clinical Program services by continuously improving staff performance and competencies aligned to customers’ needs.

Job details

Your Opportunity: 

As the Service Delivery Manager managing the Design team, you will negotiate, prioritise and manage scheduling for the delivery of multiple, parallel project and operational Architectural deliverables to meet deadlines and achieve desired outcomes, identifying risks, issues and appropriate mitigation strategies. The Service Delivery Manager is responsible for the consultation and engagement with Fee For Service customers and account managers to scope requested deliverables, articulate business/technical requirements for these deliverables and determine time and cost estimates/quotes.

Are you right for this role?

To perform successfully in this role, you must demonstrate a highly developed ability to manage staff and build client focused and effective teams providing high-quality services to clients in line with contemporary human resource management policies, procedures and practices.

Other key attributes required for this role include:

• Demonstrated expertise in, and application of, appropriate architectural frameworks, and an ability to promote and provide advice on the use of appropriate techniques, methodologies and tools.
• Demonstrated experience in setting the direction for and leading architecture activities on large scale, complex IM/ICT programs/project(s), preferably in the health care industry.
• Demonstrated ability to develop and maintain relationships with key internal stakeholders and external technology vendors in order to partner with them in delivering the required ICT outcomes.
• Strong client focus with proven skills to prioritise, organise and implement resource and work schedules to meet deadlines and achieve desired outcomes.
• Conceptual and analytical skills and the ability to respond to client architecture requirements.
• Demonstrated highly developed ability to manage staff and build client focused and effective teams providing high-quality services to clients in line with contemporary human resource management policies, procedures and practices.
• Identify solutions architecture resource requirements according to project schedules and ICT deliverables to meet project milestones.
• Proven excellent negotiation, consultation, facilitation and effective written and oral communication skills for use in complex program/ project environment.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, please provide the following information in your application:

• Your current CV or resume
• A covering letter giving detail of your skills and experience relevant to the position.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Service Delivery Manager RD (PDF, 171KB)
  Role Description
  
  Applicant pack (PDF, 7.67MB)
  Application Kit