We are looking for a Senior Operations Specialist to join the Enterprise Technology Services Branch on a permanent, full-time basis. The successful candidate will ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.

Job details

The purpose of the role is to ensure the maintenance of defined service levels for specific enterprise applications by providing customer focused service delivery management, high level specialist advice and support.

How you will be assessed

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Ability in the leadership of a highly skilled technical team, building and sustaining positive relationships with peer teams, stakeholders and customers. (NHS Leading change through people)(SFIA Code: RLMT 5)
• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6, USUP 5; CHMG 5)
• Well-developed interpersonal, oral and written communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS Effective and Strategic influencing - SFIA Code RLMT 5)
• Proven ability to meet service delivery targets and implement quantifiable service improvements by managing workloads, priorities and working unsupervised (NHS Drive for Results)
• Anticipates and is responsive to customer and stakeholder needs and expectations; takes personal responsibility for meeting objectives and progressing work; shows initiative and does what is required. (NHS Collaborative Working & Drive for Improvement)
• High level of expertise and experience in the following technology domains to analyse, provide technical direction, standardisation, professional advice and support of enterprise ICT services in a large customer focus organisation
  • Microsoft Windows Server 2012, 2016, 2019 and 2022 (OS and Hardware)
  • Active Directory/DNS/DHCP/Group Policy
  • Microsoft Clustering
  • Web Server technologies (IIS 6, 7, 7.5, Apache)
  • Citrix (current version)
  • Scripting technologies (VBscript, PowerShell)
  • Virtualisation (vSphere)

Specific Working Conditions:

• This position may be may be required to work at different sites.

Your application

Please provide the following information to the panel to assess your suitability:

• Your current CV or resume
• A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section.

If you are shortlisted for progression in the recruitment process, you will be asked to provide the names and contact details of two referees, one of whom is to be your current or recent (i.e. within the last two years) supervisor/manager. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. You should discuss any concerns about providing a referee/s with your nominated hiring manager when you are requested to provide referee details.

Inclusion and Diversity in eHealth Queensland

eHealth Queensland is committed to building a workplace that embraces inclusion and diversity, where our employees feel valued and empowered to bring their different perspectives, beliefs, and ideas together, creating a culture of innovation and opportunity that benefits everyone.

eHealth Queensland welcomes applications from members of the community who may belong to the following groups:

• People with disability
• People from Aboriginal and/or Torres Strait Islander backgrounds
• Youth (under 25 years)
• Mature age (over 45 years)
• Women
• People from culturally and linguistic backgrounds
• LGBTIQ+

Should you require additional support or reasonable adjustments during our recruitment process to ensure you can demonstrate your ability to meet the inherent requirements of the role, please contact the eHealth Recruitment team via email on eHealth-Recruitment@health.qld.gov.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Operations Specialist AO7 - RD (PDF, 240KB)
  Role Description
  
  QH Information for Applicants Sept 23 (PDF, 939KB)
  Information Package for Applicants