We are looking for an Operations Specialist - Presentation to join the Enterprise Technology Services on a permanent, full-time basis. The purpose of this role is to provide advanced expert technical advice and support in the establishment and maintenance of a governance and support framework for the relevant technology domains so that defined service levels can be maintained, and advanced technical expertise in the development and support for packaging and deployment of applications to managed end-point devices.

Job details

Details of skills, abilities, and experience required for this role are as follows:

• Proven ability to participate in a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation. 
• High level understanding and working knowledge of relevant technical domains:

• Windows 10, Windows 11
• Microsoft System Center Configuration Manager
• Directory Services (Microsoft Active Directory and Novell eDirectory)
• Active Directory Group Policy administration and configuration
• Application packaging (MSI, application virtualisation, scripting technologies)
• Enterprise printing solutions (Novell iPrint)

• Demonstrated skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. 
• High-level communication skills to enable effective interaction in individual and group situations.
• Demonstrated ability or the ability to quickly learn eHealth Queensland's ITIL Service Management processes (primarily incident / problem / change / config management). 

Specific Working Conditions:

• While not mandatory, relevant qualifications would be well regarded:
• Participating in on-call arrangements may be a requirement of this position. Appropriate remuneration under the Award will apply.
• This position may be required to work at different sites.

Your application

Please provide the following information to the panel to assess your suitability:

• Your current CV or resume
• A covering letter giving detail of your skills and experience relevant to the position

If you are shortlisted for progression in the recruitment process, you will be asked to provide the names and contact details of two referees, one of whom is to be your current or recent (i.e. within the last two years) supervisor/manager. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. You should discuss any concerns about providing a referee/s with your nominated hiring manager when you are requested to provide referee details.

Inclusion and Diversity in eHealth Queensland

eHealth Queensland is committed to building a workplace that embraces inclusion and diversity, where our employees feel valued and empowered to bring their different perspectives, beliefs, and ideas together, creating a culture of innovation and opportunity that benefits everyone.

eHealth Queensland welcomes applications from members of the community who may belong to the following groups:

• People with disability
• People from Aboriginal and/or Torres Strait Islander backgrounds
• Youth (under 25 years)
• Mature age (over 45 years)
• Women
• People from culturally and linguistic backgrounds
• LGBTIQ+

Should you require additional support or reasonable adjustments during our recruitment process to ensure you can demonstrate your ability to meet the inherent requirements of the role, please contact the eHealth Recruitment team via email on eHealth-Recruitment@health.qld.gov.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Operations Specialist Presentation AO6 (PDF, 239KB)
  Role Description
  
  QH Information for Applicants Sept 23 (PDF, 939KB)
  Information Package for Applicants