The purpose of the role is to ensure the maintenance of defined service levels for specific enterprise applications by providing customer focused, high level specialist advice and support.

Job details

The successful candidate will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework. 

How will you be assessed?                                                                                        

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 3)
• Demonstrated ability in the provision of high-level specialist advice on, and support for, clinical enterprise applications (SFIA: TECH Level 5)
• Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment (SFIA: SLMO Level 4)
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions (NHS: Effective and strategic influencing)
• Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
• Previous experience working with one of the below systems is preferred:

ieMR – Technical Operations

ieMR – Biomedical and Infrastructure

ieMR – End User Devices

Complex multi-level integrated environments including ieMR, middleware and third-party downstream systems

ieMR – Non-Production Environment

ieMR – Technical - Interfaces

Specific Working Conditions:

• Appropriate remuneration under the Award will apply for on-call. 
• This position may be required to work at different sites. 

Your application

Please provide the following information to the panel to assess your suitability:

• Your current CV or resume
• A covering letter giving detail of your skills and experience relevant to the position

If you are shortlisted for progression in the recruitment process, you will be asked to provide the names and contact details of two referees, one of whom is to be your current or recent (i.e. within the last two years) supervisor/manager. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. You should discuss any concerns about providing a referee/s with your nominated hiring manager when you are requested to provide referee details.

Inclusion and Diversity in eHealth Queensland

eHealth Queensland is committed to building a workplace that embraces inclusion and diversity, where our employees feel valued and empowered to bring their different perspectives, beliefs, and ideas together, creating a culture of innovation and opportunity that benefits everyone.

eHealth Queensland welcomes applications from members of the community who may belong to the following groups:

• People with disability
• People from Aboriginal and/or Torres Strait Islander backgrounds
• Youth (under 25 years)
• Mature age (over 45 years)
• Women
• People from culturally and linguistic backgrounds
• LGBTIQ+

Should you require additional support or reasonable adjustments during our recruitment process to ensure you can demonstrate your ability to meet the inherent requirements of the role, please contact the eHealth Recruitment team via email on eHealth- Recruitment@health.qld.gov.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• A06 Application Specialist Tech Ops - RD (PDF, 241KB)
  Role Description
  
  QH Information for Applicants Sept 23 (PDF, 939KB)
  Information Package for Applicants