This role is primarily responsible for coordination and administrative activities associated with delivering the workstation replacement (WSR) program in line with guidelines related to technical deployments, lifecycle schedules and stock management. This role will be delivering on the program, within a geographical area, and will be engaging with the statewide Project Lead and other coordinators across the state to deliver on the statewide outcomes.

Job details

Key Responsibilities -

• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Provide timely support to clients by conducting investigation and diagnosis of incidents and providing eHealth incident management processes to ensure agreed Service Levels are maintained.
• Engagement and reporting to the statewide project lead and collaboration with other Deployment coordinators to deliver the statewide program of work.
• Provide support and assistance in the clarification and prioritisation of Workstation Replacement tasks by ensuring team's annual targets are met,
• Coordinate recruitment activities for direct report roles,
• Contribute to annual eHealth Asset stocktake activities,
• Successful candidate will be expected to possess project method approach to planning of the annual Workstation Replacement program,
• High focus on data accuracy with maintaining the eHealth Asset database (ServiceNow CMDB)
• Practical knowledge of Microsoft Software Centre Configuration Manager (SCCM), Active Directory, DHCP, Windows 10 / 11.

How you will be assessed -

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.

Specific Working Conditions:

• It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
  • measles, mumps, rubella (MMR)
  • varicella (chicken pox)
  • pertussis (whooping cough)
  • hepatitis B

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes:

 Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

 Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Deployment Coordinator RD (PDF, 299KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit