Take the next step in your career with this exciting opportunity within Delivery Services Branch. You will be responsible for coordination and administrative activities associated with delivering the workstation replacement (WSR) program in line with guidelines related to technical deployments, lifecycle schedules and stock management.

Job details

This role will be delivering on the program, within a geographical area, and will be engaging with the statewide Project Lead and other coordinators across the state to deliver on the statewide outcomes.

This role will be required to coordinate staff, engage with customers, and handle escalation of delivery or technical issues related to the

delivery of the program.

The workstation replacement (WSR) program performs the replacement of computing devices to improve performance and reduce interruption to clinical and non-clinical staff working within Queensland Health.

What you'll do 

Key responsibilities of this role include:

• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Provide timely support to clients by conducting investigation and diagnosis of incidents and providing eHealth incident management processes to ensure agreed Service Levels are maintained.
• Engagement and reporting to the statewide project lead and collaboration with other Deployment coordinators to deliver the statewide program of work.
• Engagement with the Operational DPT as part of the local WSR activity ensuring a collaborative outcome considering operational activities within the customer environment.

About you

We are searching for someone who:

• Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated ability or the ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management).

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RD Deployment Coordinator AO5 (PDF, 281KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit