Take the next step in your career with this exciting opportunity within eHealth. Ensure the maintenance of defined service levels for specific enterprise platforms by providing customer focused service delivery management, high level specialist advice and support within the Identity and Enterprise Directory Technology domains.

Job details

What you'll do  

• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
• Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
• Manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures at an enterprise level.
• Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise.
• Provide technical leadership and high level technical skills in the analysis of ICT system issues and the formulation, design and provision of appropriate solutions and improvements.

About you  

We are searching for someone who has a:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
• High level of expertise and experience in the following technology domains to analyse, provide technical direction, technical assurance standardisation, professional advice and support of enterprise ICT services in a large customer focus organisation
• Well-developed interpersonal, oral and written communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. 
• Proven ability to meet service delivery targets and implement quantifiable service improvements by managing workloads, priorities and working unsupervised.
• Anticipates and is responsive to customer and stakeholder needs and expectations; takes personal responsibility for meeting objectives and progressing work; shows initiative and does what is required.
• Ability in the leadership of a highly skilled technical team, building and sustaining positive relationships with peer teams, stakeholders and customers.

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Operations Specialist RD (PDF, 255KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit