The role is accountable for Delivery Support Services, Strategic Workforce and Capability Support Functions, that includes Project Management Delivery Frameworks capability support and uplift, Strategic Workforce and Demand Management, Practice Management, Talent Acquisition and Centralised Workforce Management, providing strategic leadership, management of all identified services including people, processes, tools, frameworks, standards, and functions. It will lead the establishment, embed, and enhance existing services as well as define new service offerings to enable successful Program and Project delivery across a large and complex portfolio as part of a job share arrangement, required Tuesday of every week.

Job details

The role:

Reporting to the Senior Director – Delivery Support Services, this role is accountable for leading the Strategic Workforce and Capability Support Function.

 The function is responsible for the following services:

• Centralised Resourcing comprised of:
• Organisational Change and Training
• ICT Test Management and Assurance
• Cyber Security – Gateways
• Capability Support, comprised of:
• Project Delivery Community of Practice
• Project Support Community of Practice
• Business Change Community of Practice
• Business Analysis Community of Practice
• Solution Architecture Community of Practice
• Capability Support
• Workforce Planning & Demand Management
• Provides a targeted Workforce Planning and demand management function for Delivery Services Branch
• Talent Acquisition
• Provides Talent Acquisition Services for the Delivery Services Branch, including resource management, recruitment, establishment, and associated reporting.
• Responsible for maintaining, managing, and reporting on Delivery Services Branch obligations as it relates to industrial relations obligations and compliance, development, and implementation of robust processes to ensure and demonstrate ongoing compliance.

Are you right for this role?

To be successful in this role, you must have demonstrated:

• Proven delivery experience in the use and application of project management methodologies, frameworks.
• Demonstrated track record of effectively developing, managing, and supporting a high performing and service-oriented team.
• High level ability to understand stakeholder objectives and requirements and establish effective strategic relationships.

About Delivery Services Branch - eHealth Queensland:

The Delivery Services Branch is Queensland Health's trusted partner and advisor for digital health project delivery excellence. The branch includes the following units:

• Digital Solutions and Technology
• Digital Health and Business Solutions
• Delivery Support Services
• Clinical Program
• Digital Partnership Teams
• Digitally Enabled Business Solutions
• Digital Capital Program

The core function of the branch is to ensure successful delivery of major IT projects and initiatives to our customers across Queensland Health for the benefit of all Queenslanders. This function is  critical to eHealth Queensland realising its overall vision, which is to 'advance healthcare through digital innovation'.

About Delivery Support Services

Within the Delivery Services Branch, Delivery Support Services supports the successful management and delivery of eHealth Queensland's digital, ICT and ICT-enabled assets and services aligned to the Department of Health's strategic objectives and eHealth Investment Strategy priorities.

Our functions include:

• Decision Support
• Project Support
• Strategic Workforce & Capability Support

To enable the successful delivery of large scale, complex Information Management (IM) and Information and Communication Technology (ICT) programs and projects through the delivery of Project Support services, by ensuring they are completed successfully within agreed performance criteria to enable enhanced health service delivery.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Director Strategic Workforce and Capability Support RD (PDF, 273KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit