Take the next step in your career with this exciting opportunity within eHealth. Provide advice on, and support of, enterprise applications in accordance with defined service levels. Your role will include activities to investigate, troubleshoot, and test the impacts of changes to any of the components supporting enterprise applications to maintain defined service levels.

Job details

What you'll do  

• Continually update and maintain knowledge of specific applications and business technical requirements in the support of enterprise applications.
• Maintain enterprise applications in accordance with Queensland Health policies, standards, and practices.
• Work autonomously to provide end to end support of enterprise applications to ensure defined service levels are met.
• Investigate, troubleshoot, and test the impacts of changes to any of the components supporting enterprise applications to maintain defined service levels.
• Assist in the development and review of Business and Operational Plans that link with Departmental and branch outcomes.

About you  

We are searching for someone who has:

• Demonstrated ability in developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 3, PBMG Level 4, CHMG Level 3, CFMG Level 3, TEST Level 2)
• Experience in managing the day to day system administration of enterprise applications. (SFIA: ASUP Level 4)
• Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing)
• Skills in desktop support are a requirement of this role
• Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers and networking.

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Officer RD (PDF, 239KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit