Take the next step in your career with this exciting opportunity within the Enterprise Technology Services Branch | Career growth, training and development opportunities.

Job details

You will follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

What you'll do 
•    Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements on ServiceNow platform and applications as per documented service level agreements. 
•    Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code. 
•    Implementing platform upgrades, releases, patches & hot fixes across ServiceNow non-production environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles. 
•    Creating new catalogue items (forms) and workflows in ServiceNow enabling automation of tedious/repetitive processes. 
•    Documenting knowledge artefacts required for the support and maintenance of new, enhanced and changed application software. 

About you 
To be successful in this role, you will have:
•    Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems
•    Provide expert process advice, guidance and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs 
•    High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices
•    High level of interpersonal, presentational, oral and written communication skills with a diverse range of stakeholders and strong evidence of customer focus and relationship management skills 

Why work with us? 
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries
•    12.75% superannuation 
•    17.5% leave loading
Employee wellbeing
•    38 hour full time work week
•    Access to 24/7 confidential employee support providers and counsellors including for immediate family members
•    Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
•    Career progression with more than 300 diverse career pathways and career support to take you further! 
•    Access to a variety of programs and initiatives to support training and career growth. 
•    Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. 

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?
For further information on how to apply please review the attached Role Description. 

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• ETSSB633784 ServiceNow Application Specialist RD (PDF, 238KB)
  Role Description
  
  QH Information for Applicants (PDF, 939KB)
  Application Kit