This role coordinates, leads and provides motivation to a team of Security Officers in the provision of a professional patient focused security service

Job details

The Role

An opportunity has become available for several Protective Services Supervisors to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies aimed at promoting a safe environment for all
• Facilitate training for Security Officers in security processes
• Develop relationships and maintain liaison with clinical and operational stakeholder groups
• Supervise/conduct traffic and parking control duties, assist with public enquiries, provide site directions/assistance for patients, visitors, public, contractors and staff etc

About you

To be successful in this position you will require:

• While not mandatory, possession of a current Security Officer License under the Security Providers Act and/or completion of the following courses/programs would be well regarded:
• Queensland Health Certificate Level III Aggressive Behaviour Management Course.
• Certificate IV training programs: Security and Risk Management, Training and Evaluation and Frontline Management. 
• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent full time (four positions)
• Base salary ranging from $73 533 - $80 423 per annum 

About Us

Operational Support Services supports the delivery of non-clinical services within the Gold Coast Hospital and Health Service under the departments of: Facilities and Security Operations, Business Operations and Environmental Services. These departments focus on efficient support operations, through best practice, whilst satisfying legal and safety requirements as well as meeting productivity and efficiency standards across the businesses and facilities of Gold Coast Health.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Monday, 29 September 2025

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC658591

Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 268KB)
  Information Package for Applicants
  
  GC658591 - RD (PDF, 598KB)
  Role Description