This role contributes to managing referral navigation for services across the whole of Gold Coast Hospital and Health Service

Job details

The Role

An opportunity has become available for an Administration Officer (Referral Intake) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Provide high level administration support to clinical and administration staff
• Maintain efficient administrative record management processes and systems
• Monitor and manage the referral intake queue within the Smart Referrals Workflow Solution
• Accurately identify the specialty and relatable service area and redirect referrals to those service areas

About you

To be successful in this position you will require:

• While not mandatory, the following will be highly regarded:
• Sound knowledge of Hospital Based Corporate Information System (HBCIS)
• Working knowledge of Integrated Electronic Medical Records (ieMR) and Enterprise Scheduling Management (ESM)
• Data entry and queue management experience.
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Temporary full time (6 months, with possibility of extension)
• Base salary $2 950.00 - $3 280.70 per fortnight

About Us

Emergency and Specialty Services are provided across many sites including Gold Coast University Hospital, Robina Hospital, Southport and Robina Health Precincts and Palm Beach and Helensvale Community Centres. The Referral Intake team support the clinical functioning of these business areas by supporting effective referral navigation to support patients accessing the right care in the right place at the right time.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Friday, 10 October 2025

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC663052

Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 268KB)
  Information Package for Applicants
  
  GC663052 - RD (PDF, 593KB)
  Role Description