Job details

About the Role

As a Roster Support Officer, you will play a key role in ensuring effective workforce scheduling by:

• Managing rostering systems to ensure adequate staffing levels
• Liaising with managers and employees to coordinate shift coverage
• Assisting with payroll processes related to rostering
• Maintaining accurate workforce records and responding to rostering queries

About our team

Rostering, Governance & System's has two (2) teams:   

Roster Maintenance: Roster Support Officers (RSO) provide support for the IWFM rostering solution, their roles are to support the nursing and midwifery cohort and apply a consistent approach across the business and ensure functions and timeframes are streamlined, which result in accurate pay outcomes.  Roles within this team are day workers, generally working Monday – Friday business hours.

Relief Management team: The Relief Management team provide an essential function in the day-to-day workforce management, by meeting service delivery demands and maintaining productivity by the replacement of employees who are unable to work scheduled shifts, such as unplanned leave or sourcing extra employees to manage an increase in workload.  The Relief Management team assist Nursing Midwifery cohort to deliver this service.  Work within this team is shift work (day shifts and late shifts) Monday – Sunday. 

About you

We are looking for candidates with:

• Previous experience in Rostering and/or Payroll highly desirable
• Experience of working in a Healthcare setting
• Strong organisational and problem-solving skills
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office applications
• Ability to work in a fast-paced environment with competing priorities

Talent Pool

If deemed suitable, your details will remain in Roster Support Officer - Expression of Interest Pool and you may be contacted further by GCHHS at the time an opportunity arises matching your skills and location preferences.

GCHHS may request your participation in other recruitment selection processes (eg. written application, interview etc.) to further determine suitability for employment for specific positions.

For further information on the role, please see the attached Role Description.

Why GCHHS?

• GCHHS staff benefit from not only being located on the desirable Gold Coast, but having the ability to work within our modern facilities
• GCHHS is passionate about achieving and maintaining a positive culture and encourage employees to drive this with us
• GCHHS promotes inclusion and flexibility for our workforce
• Career Development and leadership development opportunities are available to all
• Staff have access to Salary Packaging, 12.75% super and 17.5% leave loading

Additional Information

• Submission of this EOI form is not a guarantee that you will be offered employment with Queensland Health.
• By submitting an EOI, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy, please ensure you complete the application form and submit your application for the relevant vacancy via the job search website and follow the process outlined for that vacancy
• The EOI process is just one avenue of seeking employment with the GCHHS. You also have the option to apply for advertised vacancies within Queensland Health via the job search website.

Apply Now!

Click APPLY to submit your application and include:         

• Your resume, including employment history, qualifications, and contact details for two referees.
• A cover letter (no more than 2 pages) outlining your suitability for the role.

For further in-depth requirements please refer to the attached Role Description.

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 259KB)
  Information Package for Applicants
  
  GCTP628584 - RD Mar 25 (PDF, 493KB)
  Role Description