Patient Travel are looking for a permanent Administration Officer to join their team. The role involves coordinating approved patient travel and processing claims promptly according to Queensland Health policies. It includes advising clients on eligibility and travel options, assisting with account reconciliation and payments, and participating in the development and review of internal systems.

If you’re looking for your next career move, apply today!

Job details

About us:

Gladstone Hospital is an 83-bed hospital and offers a range of general and specialist inpatient and outpatient services including emergency, general medicine and surgery, basic orthopaedic, clinical investigation, obstetrics, maternity, gynaecology, high dependency and coronary care, palliative care, medical imaging, pathology and paediatrics.

About the role:

• To effectively coordinate and process approved patient travel needs in accordance with the Queensland Health Travel and Accommodation Policy and Standards.
• Coordinate approved patient travel and process travel claims in a timely manner, in accordance with established policies and guidelines.
• Provide advice to clients about eligibility requirements and travel options.
• Assist in the reconciliation and preparation for payments of accounts.
• Participate in the development, implementation, review and maintenance of internal systems, processes and work practices.
• Identify areas for improvement and recommend enhancements to existing practices.

About you:

• Proven ability or ability to quickly acquire and apply knowledge of relevant standards, policies and procedures.
• Demonstrated ability to operate autonomously maintaining an effective workflow in an environment of deadlines, competing, and changing priorities.
• Sound oral communication and conflict resolution skills, and the ability to liaise effectively with a broad range of client groups.
• Coordinate approved patient travel and process travel claims in a timely manner, in accordance with established policies and guidelines.
• Identify areas for improvement and recommend enhancements to existing practices.

What we offer:

Total remuneration value of up to $97,656 p.a. is comprised of:

• An hourly rate between $38.81 - $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL5G649397

Applications close: Thursday, 31 July 2025

#Gladstone

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GL5G649397 - Patient Travel Administration Officer (PDF, 334KB)
  Role Description
  
  Information for Applicants (PDF, 316KB)
  Information Package for Applicants