Are you an experienced and innovative administrator seeking a new challenge? Corporate Services are seeking a Senior Business Support Officer to join their team until September 2026!

This role provides leadership in implementing and evaluating high-quality health services at Gladstone Hospital, supporting both public and private healthcare. It offers professional support across the campus and acts as a liaison between the West and East wings to ensure continuous improvement and excellent patient care. Additionally, the position focuses on enhancing operational performance through process redesign using lean methodologies and promotes staff development to sustain ongoing improvements.

Interested? Submit your application now to be considered!

Job details

About us:

Gladstone Hospital provides a range of services to the Gladstone and the Banana region. A new emergency department has been built which has doubled the department's current capacity. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities. In October 2020 Queensland Health acquired the co-located private hospital to expand the service footprint of the Gladstone campus.  

About the role:

The purpose of this position is to provide leadership in the implementation and evaluation of a high-quality service to support the provision of both public and private health services for the Gladstone Hospital. This position will also provide professional support to all services across the campus and provide the liaison between the West and East wings to ensure that these services improve and maintain an excellent quality of health care service facilitation and deliver a positive patient experience.

About you:

• While not mandatory, a relevant qualification would be well regarded.
• Highly developed interpersonal skills, including demonstrated ability to consult and communicate with staff at all levels and the ability to negotiate with or influence others including advising/coaching Senior Managers.
• Be a strong team player, dedicated to the success of the team.
• Significant managerial ability, including the ability to supervise employees, set priorities, monitor workflow, develop local strategies, procedures and work practices and allocate resources.
• Highly proficient computer skills including Microsoft Excel, with the ability to generate graphs and produce complex data tables and a good understanding of health information systems including S4HANA.

What we offer:

Total remuneration value of up to $131,052 is comprised of:

• An hourly rate between $53.24 - $57.92 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL5H656170

Applications close: Sunday, 7 September 2025

#Gladstone

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GL5H656170 - Snr Business Support Officer (PDF, 406KB)
  Role Description
  
  Information for Applicants (PDF, 316KB)
  Information Package for Applicants