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Patient Support Officer


South Brisbane

Provide efficient and effective services within the Queensland Childrens Hospital and surrounding facilities - Centre for Children’s Health Research (CCHR), Bank Building, Queensland Childrens Hospital Energy Plant (QCHEP) This role will provide a range of tasks in both clinical and non-clinical areas, including but not limited to cleaning, porterage, waste, and sustainability services. Deliver a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.

Job details

Position status Permanent
Position type Full-time,Part-time
Occupational group Health - Health Service Support
Classification OO2
Workplace Location Brisbane Inner City,Brisbane - South
Job ad reference QLD/H25CHQ640101
Closing date 12-Jun-2025
Job duration Permanent
Contact person Colin Edwards
Contact details 0461 164 075
Access the National Relay Service

Role Details

  • Cleaning duties (including infectious environments) may include cleaning tasks such as cleaning high and low, including, walls, windows, ceiling, furniture, and fittings and sweeping, dusting, vacuuming, and buffing/scrubbing etc.
  • Undertake general and periodic cleaning of all clinical and non-clinical areas within QCH and surrounding facilities, ensuring that tasks are performed in accordance with Infection Control Guidelines and the Strategic Operational Services Unit (SOSU)
  • Undertake specific tasks within the facility which may include discharge bed making, remove and replace curtains.
  • Assist clinical staff in the positioning of patients utilising appropriate patient handling techniques and undertaking the task under the direction and supervision of a clinical staff member, such as lifting, turning, and mobilising patients.
  • Assist healthcare professionals in the provision of patient care work associated with the delivery of clinical support services by performing a range of basic non-professional tasks and transporting of patients under clinical direction from one area to another using bed, trolley, or wheelchair.
  • Removal and transportation of general/clinical and recyclable waste
  • Transportation of clean linen imprest trolleys to designated areas and removal and transportation of soiled linen.
  • Managing CELS activities 
  • Transport medical and other equipment throughout the facility utilising appropriate equipment and manual handling techniques.
  • Check and maintain portable medial gas cylinder supplies around the facility using the correct equipment and manual handling techniques for the task, as per safe handling workplace health and safety and industry protocols.
  • Handling and transfer of deceased patients from wards/units to the hospital mortuary.
  • Participate in quality improvement activities.
  • Maintain the health care environment as per the Strategic Operational Services Unit (SOSU) ensuring all occupational health and safety obligations are observed.
  • Role specific training will be provided for all outlined responsibilities, including but not limited to cleaning, porterage, waste, and sustainability services.
  • Rotational shifts e.g. (day, evening & night), 7 - day roster including weekends and public holidays may apply depending on shift and area rostered.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

  • Opportunities for professional growth and development
  • Competitive renumeration
  • Annual pay increases
  • 12.75% employer superannuation contribution
  • 17.5% annual leave loading
  • Salary packaging
  • Employee wellness and assistance program
  • Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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