Provide a security service for staff, patients, visitors, premises and property at Children’s Health Queensland Hospital and Health Service (CHQHHS) sites, including the Queensland Children’s hospital precinct, the Emergency Department, Mental Health wards, and community sites. Provide a person-centred approach to supporting staff, patients and security duties. Undertakes patrols and respond to suspicious activity or irregularities, requests for assistance and duress activations. Investigates incidents and security breaches. Complies with any site-specific security operational directives.

Job details

Role Details

• Practicing ethical decision-making to contribute to an environment that supports equity, anti-discrimination and ethical practices and behaviours.
• Responding to calls for assistance and communicating effectively in emergency situations.
• Taking reasonable care for your own health, safety and wellbeing, and ensuring your actions do not adversely affect the health, safety and wellbeing of others.
• Undertaking patrols of designated areas to ensure a safe and secure environment for all people utilising services, including lock/unlock activities, welfare checks, and staff escorts as required.
• Conducting inspections to verify secure perimeters and controlled areas, checking for breaches, and performing lighting and hazard reduction inspections.
• Performing vehicle patrols and providing security support to CHQ Health Service facilities.
• Incident reporting, security shift logs, and maintenance issue reporting. 
• Engaging proactively with patients, visitors and staff to build a positive safety culture and enhance the consumer experience through respectful interpersonal interactions.
• Reporting observed criminal activity to relevant stakeholders and escalating to the Queensland Police Service (QPS) where required.
• Identifying and implementing safe strategies for managing patients who present a risk of violence.
• Utilising supportive, non-threatening communication and verbal de-escalation techniques to assist clinical staff in managing aggressive incidents. 
• Liaising with clinical and operational stakeholder groups to ensure effective consultation in the development of support and/or intervention strategies, and participating in briefings and debriefings.
• Assisting in locating missing patients, performing access control duties (entry and egress monitoring), and maintaining key management systems.
• Responding to fire alarms, duress alarms, building alarm systems, and emergency codes.
• Contributing to traffic and smoking management practices.
• Performing control room duties, completing isolations via fire indicator panels, fire inspection and duress/security system audits.
• Completing safety officer responsibilities for helicopter arrivals and departures, and maintaining the helicopter landing site (HLS).

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 646939 - 003 Healthcare Security Officer - RD (PDF, 664KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants