Children’s Health Queensland Hospital and Health Service (CHQ HHS) is seeking a dedicated administration support officer to deliver a high level of efficient and friendly customer service to our most important stakeholders – our patients and their families, while also providing efficient and effective administration support and general administrative duties to clinical staff of all levels.

Job details

About the Team

The Queendland Children's Hospital Oncology Team Our team is dedicated to the care of our patients suffering from cancer and their families. Our medical officers and clinical team are most respected making our administration team proud to provide them with an efficient support service, all while maintaining  the highest level of friendly, engaging and efficient customer service to our patients and their families.

About the Role

• Perform general reception and administration duties to support the daily operations of a busy ward environment whilst displaying a high level of customer service including:
• Greeting patients on arrival
• Admit, discharge and transfer patients when needed.
• Updating all patient demographics on patient's arrival as required.
• Checking appointments In and Out on ESM, being mindful to select the correct encounters.
• Schedule follow up appointments as instructed.
• Process discharge summaries.
• Manage incoming calls to the service area.
• Organise travel for patients and families.
• Process, receipt and track incoming and outgoing patient medical records accurately to ensure charts are accessible for timely continuity of patient care.
• Maintain confidentiality whilst accessing secure storage areas of the hospital to retrieve and deliver patient medical records to wards, clinics and other hospital departments.
• Comply with and adhere to Queensland Health policies, procedures, standards and legislation relevant to the role of the work area.
• Ability to work autonomously with minimal supervision.
• Process high volume discharge summaries and booking of OPD appointments on discharge.
• Organise travel for patients and families.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 647599 - AO2 11b - RD (PDF, 554KB)
  Role Description
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Application Kit
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Information Package for Applicants