Children’s Health Queensland’s, Child and Youth Mental Health Services (CYMHS) is seeking a Business Practice Improvement Officer to drive significant enhancements to the service. This role will optimise data integrity, deliver impactful performance reports, and lead system improvement initiatives focusing on data quality, patient access, and communication. If you thrive on leading digital transformation and organisational change projects to boost access, performance, and outcomes, we want to hear from you!

Job details

About the Team

The Integrated Child and Youth Mental Health Service (CYMHS) provides complex secondary and tertiary level health care. CYMHS offers specialised mental health services for families with children and young people (birth to 18 years) who experience severe and complex mental health problems, and where their needs cannot be met by other services.

About the Role

• Research & analyse complex project/policy issues; communicate findings & options to management.
• Generate consumer-level non-admitted data reports for leadership using subject matter expertise & databases.
• Provide expertise for community/ambulatory CYMHS infrastructure & Digital Transformation.
• Recommend system enhancements for Activity Based Funding (ABF) data collection & revenue optimisation.
• Advise on non-admitted performance data validity; act as central resource for CYMHS non-admitted data; liaise with DOH reporting team.
• Prepare ad-hoc business intelligence on ambulatory performance & trends.
• Lead/participate in mental health digital transformation & ambulatory care projects (scoping, change management, BI).
• Proactively analyse CYMHS ambulatory activity & develop solutions aligning with CHQ CYMHS strategy.
• Develop BI solutions to track CYMHS ambulatory performance; partner with teams to resolve issues.
• Lead evaluation of ambulatory CYMHS process efficiency; map current/future state & implement projects.
• Advise stakeholders/management on CYMHS ambulatory performance & mental health digital transformation.
• Develop & maintain internal/external stakeholder relationships; facilitate communication.
• Represent CHQ CYMHS in State-wide meetings on community CYMHS ABF & mental health digital transformation.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 651770 - AO7 Business Practice Improvement Officer CYMHS - RD (PDF, 685KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants